Level Up Your Client Communication

To Text, or Not to Text?

This blog post tackles a crucial yet often overlooked aspect of client communication: texting. In the age of instant messaging, mastering the art of texting can be the difference between a lukewarm lead and a raving fan. But is texting your secret weapon or a communication sinkhole? Let’s navigate this texting tightrope.

The Texting Trap: Lost Deals and Frustrated Clients

We all know the frustration of a text left unread. Did your message get lost in the notification abyss? Did it come across as impersonal or unprofessional? A study reveals that a whopping 73% of business communication misunderstandings happen via text. For real estate agents juggling leads and appointments, a single texting misstep can mean a lost deal or a frustrated client. 

Texting Triumphs: Building Rapport and Streamlining Communication

Fear not! Texting, when used strategically, can be a powerful tool to build rapport, streamline communication, and keep your clients engaged. Here’s how:

  • Confirmation King: Texting excels at confirming appointments, open house times, and key details. A quick “Just confirming our meeting at 2pm today!” ensures everyone’s on the same page. 
  • Gratitude Guru: A simple “Thanks for taking the time to meet today!” or “The home looked amazing for the open house!” shows appreciation and strengthens your professional relationship.
  • Quick Questions, Speedy Answers: For time-sensitive, yes-or-no questions initiated by the client, a swift text response can keep the conversation flowing. Remember, complex discussions are best handled via phone calls.

Beyond the Basics: Unlocking Texting’s True Potential 

Savvy agents can leverage texting for more than just confirmations and appreciation. Here are some advanced strategies:

  • Pre-Meeting Icebreaker: A friendly “Looking forward to meeting you tomorrow! Any questions beforehand?” sets the tone for a positive client interaction.
  • Post-Showing Follow-Up: A quick “How did you feel about the property?” text after a showing gauges initial interest without being overbearing.

Remember: Always prioritize the client’s preferred communication style. If they haven’t explicitly requested texting, err on the side of caution and use phone calls or emails for detailed communication. 

So, the question remains: to text, or not to text? The answer lies in understanding your client’s preferences and using texting strategically to enhance, not replace, traditional communication methods.

For more information, or to find out how Real Estate Brilliance can help you implement systems and strategies to take your business to the next level, click the button below to discover information on our upcoming webinar.

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